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Shipping policy

Shipping Policy

Our Shipping Policy applies to all orders on the United States, shipped via standard shipping or local logistics method for the United States of America (except APO/FPO addresses,Hawaii,Alaska,Puerto Rico).

Our Shipping policy aslo applies to all order on the Canada,the same as above.

We don't ship to other country except the United States,Canada.

United States Fast Shipping 

We offer apart of product Free shipping on the United States( Facial Bed,Esthetician Stool,Salon trolleys,Facial Package,Pedicure Spa Chair),part of product the logistics fees varies based on the buyer location.

Other Product(Hair,Nail) need to pay the logistics fee.

• Find the product you are interested in on our website
• Add it to your shopping cart
• Enter the ship-to zip code
• Choose your shipping method
• Then you will see the shipping rate in your checkout.

*If customer need to send to other country please contact customer sevice online before place an order,customer needs to pay additional logistics fee.

* We are not responsible for customs fees or import taxes. If a package is refused for any reason, the customer is responsible for reaching out to us and attempting to have it delivered again. We will not refund a customer if their order is refused.

* The delivery cost will depend on the size and weight of the parcel and where is the country send to, so please tell us your address and the items you are considering ordering.

Contact customer service:

• Fill out the contact us form page(Contact us)
• Send message to our offical email box(Sales@beauty-ace.com)
• Contact Beauty-Ace Facebook Online Messenger
• Live Message online(Tawk)

Canada Shipping Area

We ship to Province QC/ON/PE/NB/NS/,SK/MB,BC/AB.YT/NT/NU without delivery way. The logistics fees varies based on the buyer location.

United States & Canada Shipping Time

United States:Process time 1-3 working days,delivery time can be shipped within 7 to 15 working days.

Canada:processing time 1-3 working days,according to the volume and distant to judge the delivery time,it should be 7-15 working days.

Any order placed on nights, weekends, or holidays will be processed the following business day.

Arrival Time(The United States&Canada)

It depends on the distant you delivery. The warehouse is in Texas, that estimates within 7-15 working days.

Due to our product is send from the U.S,so the shipping time from the United States to other country depend on the logistics and what country to delivery.

Canada's warehouse on the Ontario province,arrival time also 7-15 working days.

*For Freight delivery, the carrier will contact you by phone to set up a delivery date and time. Please be aware that you must be available for the call from the freight carrier.  If the carrier is not able to reach you, they will return the item to us and you will be charged a 25% restocking fee and the return freight charge.

Shipping disclaimer

In the long-term transportation, it is inevitable that uncontrollable circumstances will cause the transportation to be unable to be delivered in time. Severe weather conditions, catastrophic events, and the impact of the current new crown virus may cause unexpected delays in packages. I hope that you can understand the helplessness caused by these uncontrollable factors. We will also get in touch with you at any time and let us know the details. Condition. Some carriers may not communicate with you on the phone, and will directly deliver to your door or in your mailbox. If the delivery is not signed, it may be placed at the local post office, and you need to call to confirm or go directly to collect it. All services and advice will hope that you can get a pleasant customer experience and product experience. Hope to get your support.

Parcel Tracking

Once your order is set out from our warehouse, you will revieve an email to confirm that it' s on the way.
Please log into your website account and go to My Orders where you will be able to track the progress of your order by clicking on the Tracking reference number.

How can I track my parcel?

When your order is dispatched, we will send you a dispatch email to confirm that it's on the way to you. Please log into your online account and view your Order History, this will have a link for you to track your parcel - click the link to be directed to the courier's website.

If your parcel has not arrived within the estimated delivery time then please contact our customer Service：sales@beauty-ace.com 

Contact customer service:👉🏻m.me/beautyace007（facebook messenger）

                                            👉🏻https://bit.ly/35kg8bd （tawk）